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Keep help in reach

Know whom to ask about a medicine problem

Before agreeing to a plan, ask how to reach the clinician and the pharmacist. Keep their reply beside the name of any proposed medicine.

Beside the evidence

Urgent help

A severe allergic reaction may involve serious breathing trouble or swelling around the tongue or face.

Severe allergic symptoms call for emergency help right away.

Read about severe allergic reactions

Ask about the exact product

Ask the pharmacist to walk through the instructions for the product being discussed.

  • Where are its storage instructions?
  • Who can explain a label I cannot follow?
  • What is the contact route for a concern after delivery?

Beside the evidence

Storage is specific to the product

Storage instructions differ by product; the directions for a particular medicine do not cover all the others.

Use the product’s label and the pharmacy’s instructions to check its storage needs.

See an example of product-specific medicine information

Reporting an unwanted effect

Ask the clinician how concerns will be recorded and followed up.

  • Who will review what happened?
  • How can I share the product label and details?
  • What follow-up will be arranged?

Beside the evidence

Patients can report a concern too

MedWatch accepts patients’ medicine reports for the Food and Drug Administration, whose short name is FDA.

Recording a problem in a report does not establish what caused it.

Open FDA MedWatch